The Duchy of Lancaster’s luxury holiday cottages at Scalby Lodge have once again this year received a Certificate of Excellence from the world’s largest travel website, TripAdvisor.
The Certificate of Excellence is awarded in recognition of the quality, quantity and timeliness of reviews submitted by satisfied customers over a 12-month period. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months. Now in its sixth year, the award is designed to celebrate operators who deliver a quality customer experience and the highest levels of service throughout the year.
Commenting on the award, Duchy Holiday Cottages Manager Jayne Pickup said: “We are delighted to hear that we have been awarded the Certificate again this year. The comfort and enjoyment of our visitors is of paramount importance to us here at Scalby Lodge and we work hard to do whatever we can to make their stay here a ‘home from home’. The fact that this Certificate is awarded on the basis of comments, reviews and testimonials from visitors who have stayed with us is the best possible measure of success.”
Heather Leisman, Vice President of Industry Marketing for TripAdvisor, agreed: “With the Certificate of Excellence, TripAdvisor honours businesses that have consistently received strong praise and ratings. This helps travellers identify properties that regularly deliver great service and we are proud to play our part in helping them feel more confident in their booking decisions.”
The Duchy of Lancaster owns fifteen luxury holiday properties at Scalby Lodge near Scarborough, many of which were refurbished earlier this year in line with the Duchy’s new Design Standard. These have been awarded a 5-star rating by VisitEngland, and a new holiday property, Root Farm Cottage in Lancashire, has also been added to the portfolio in the last 12 months.